Fancy House LLC (“Fancy House,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through fancyhousellc.com, how we use it, and the choices available to you.
By using our website or submitting a form, you agree to the practices described in this policy. If you do not agree, please do not use the site.
1. Information We Collect
We may collect the following categories of information:
- Contact and project information — name, phone number, email address, ZIP code, service interest, project details, and any message you submit through our contact or free estimate forms.
- Marketing attribution data — referring page, landing page, UTM campaign parameters, and similar data used to understand how visitors find our website.
- Technical and usage data — IP address, browser type, device type, operating system, pages viewed, and approximate location derived from IP address.
- Communications — records of emails, calls, or text messages if you contact us directly or respond to follow-up from a form submission.
We do not knowingly collect sensitive personal information such as Social Security numbers, financial account numbers, or government ID numbers through our website forms.
2. How We Use Information
We use collected information to:
- Respond to inquiries and schedule consultations or estimates
- Prepare proposals, contracts, and project-related communications
- Operate, maintain, and improve our website and marketing performance
- Measure advertising effectiveness and understand visitor behavior
- Comply with legal obligations and protect against fraud or misuse
We do not sell your personal information.
3. Cookies and Analytics
Our website may use cookies, local storage, and similar technologies to remember preferences, maintain session security, and analyze traffic. We may use Google Analytics or comparable analytics tools to understand how visitors use the site. These services may set their own cookies and collect usage data according to their policies.
You can control cookies through your browser settings. Disabling cookies may affect certain site features.
4. How We Share Information
We may share information only as needed and only with:
- Service providers — hosting, email delivery, analytics, CRM, scheduling, or marketing platforms that help us operate our business
- Professional advisors — attorneys, accountants, or insurers when reasonably necessary
- Legal requirements — courts, regulators, or law enforcement when required by law or to protect rights, safety, and property
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections
We require service providers to use information only for the services they perform for us.
5. Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, and comply with legal and tax obligations. Lead form data is typically retained while an estimate or project relationship is active and for a reasonable period afterward for recordkeeping.
6. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through our website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we maintain about you, or to opt out of certain processing such as marketing communications.
To make a privacy request, contact us using the information below. We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights permitted by law.
You may opt out of promotional emails by using the unsubscribe link in a message or by contacting us directly. Even if you opt out of marketing, we may still send service-related communications about an active inquiry or project.
8. Third-Party Links
Our website may link to third-party websites such as manufacturer sites, review platforms, or social media pages. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
9. Children’s Privacy
Our website is intended for adults seeking home improvement services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was most recently revised. Material changes will be posted on this page.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
- Fancy House LLC
- Middletown, CT 06457
- Phone: (203) 296-0186
- Contact: Contact form
- Connecticut Home Improvement Contractor License #HIC.0646766
See also our Terms of Service.